Last updated: 12 October 2026
Only the Russian version of this document is legally binding. The French and English versions are provided as a courtesy.
This document is a public offer within the meaning of Articles 437 and 438 of the Civil Code of the Russian Federation and sets out all the essential terms of a contract for the provision of services for consideration. The Provider is the French teacher whose registration details are published on the “Legal information” page of the Site. The Provider delivers the services in person; this offer does not provide for any other teacher. This offer is addressed to any person with legal capacity who wishes to receive the services on the terms set out below.
Site — this website, through which the Provider offers and delivers the services. Provider — the teacher delivering the services, whose registration details appear on the “Legal information” page. Client — the individual who has accepted the terms of this offer. Personal area — the part of the Site available to the Client once an account has been created. Lesson — a one-to-one French lesson lasting one hour, delivered remotely by video call. Acceptance — the Client’s full and unreserved acceptance of the terms of this offer.
The Provider undertakes to deliver one-to-one French lessons to the Client, and the Client undertakes to accept and pay for them on the terms of this offer. Lessons take place remotely, by video call. The video-call link is sent to the Client by the Provider, as a rule through the chat in their Personal area, or by any other means of communication. A lesson lasts one hour. Lessons are one-to-one. Group lessons are not provided for by this offer.
Full and unreserved acceptance of this offer consists in the Client booking a lesson through their Personal area. From the moment of acceptance, the contract is deemed concluded on the terms of this offer and requires no signature on paper. Before booking a first lesson, the Client creates an account on the Site and gives consent to the processing of their personal data, which is obtained through a separate document.
The Client chooses the date and time of a lesson from the free slots opened by the Provider in the Personal area. The time of a lesson is displayed in the time zone the Client has set in their account. The Provider sends the Client the video-call link, as a rule through the chat in their Personal area, or by any other means of communication. The Client is responsible for the equipment and internet access needed to take part. The service is deemed delivered at the end of the lesson.
The price of a lesson is the price displayed on the Site at the time of booking. It is shown to the Client, in roubles, before the booking is confirmed. The Provider may change the prices; the change does not apply to lessons already paid for. The Provider may grant discounts, in particular depending on the number of booked lessons that take place within the same week, or on an individual basis. Their amount is deducted from the price and shown to the Client before the booking is confirmed. The first lesson is free of charge for new Clients, where the Site announces it at the time of booking. Payment is made at the time of booking. The fiscal receipt (кассовый чек) is emailed to the Client, at the address of their account on the Site, by the fiscal data operator acting on behalf of the bank receiving the payment. The Client may hold lessons credited to their account under the “Cancelling a lesson” clause. When booking the next lesson, such a credited lesson is offered for use first.
The Client may cancel a lesson until it starts. The cancellation notice period is currently 8 hours. When the Client cancels a lesson while strictly more than 8 hours remain before it starts, that lesson is credited to the Client. When the Client cancels it while 8 hours or less remain before it starts, the cancellation is accepted, but the lesson is not credited: it remains payable. The cancellation notice period applicable to a lesson is the one in force at the time it was booked; a later change to this period applies only to lessons booked after that change. A lesson that the Client has rescheduled is not credited to the Client if the Client later cancels it, whenever that cancellation takes place: it remains payable. The Provider may cancel a lesson at any time, including when the cancellation notice period or less remains before it starts; a cancellation by the Provider always credits the Client with one lesson. A credited lesson may be used by the Client at the next booking. The Client may also request a refund of the lessons paid for and not yet given; lessons already given remain payable. The request is addressed to the Provider by message to the contact address of the Site; the time limit and the means of refund are set out on the “Payment, cancellation and refunds” page of the Site.
Rescheduling a lesson changes its time and is not a cancellation: no lesson is credited to the Client, and no payment is created or cancelled. The Client may reschedule a lesson as long as strictly more time than the rescheduling notice period remains before the start of the lesson being left. This period is currently 4 hours. The rescheduling notice period applicable to a lesson is the one in force at the time it was booked; a later change to this period applies only to lessons booked after that change. The Client may reschedule the same lesson only once; reschedulings made by the Provider are not counted. A lesson that the Client has rescheduled is not credited to the Client if the Client later cancels it, in accordance with the “Cancelling a lesson” clause. The Client may only choose a slot already opened by the Provider and free. The time the Client leaves remains open and can still be booked by others. The Provider may reschedule a lesson at any time, to any free time in the future, including a time that was not open for booking; that time then opens. The time the Provider leaves when rescheduling is closed for booking.
The contact details requested at sign-up — e-mail address (required), Telegram, VK and phone (optional) — are used by the Provider to reach the Client in case of a technical problem, including when the Client cannot log in to the site. The Client keeps them up to date in “My account”. The absence of a valid means of contact, including a wrong e-mail address, is treated as a technical impossibility on the Client’s side, in the same way as the lack of internet access: a lesson that cannot take place for that reason remains due and is neither credited nor refunded automatically, without prejudice to what the “Cancelling a lesson” clause provides on refund requests.
The parties bear liability in accordance with the legislation of the Russian Federation. The Provider is not liable for a lesson that cannot take place because the Client lacks equipment or internet access, nor for the quality of the connection on the Client’s side. The Provider does not guarantee that the Client will reach any particular level of proficiency: the outcome of the learning depends, among other things, on the Client’s own participation.
The Provider is released from liability for a breach of the terms of this offer where the breach is caused by circumstances of force majeure, including the unavailability of communication networks or video-call services beyond the Provider’s control. In such cases the Provider cancels the lesson under the “Cancelling a lesson” clause, and one lesson is credited to the Client.
The Client’s personal data is processed in accordance with Federal Law No. 152-FZ of 27 July 2006 on Personal Data and with the Personal Data Processing Policy published on the Site. Consent to the processing of personal data is obtained through a separate document and does not form part of this offer.
This offer takes effect when it is published on the Site and remains in force until withdrawn by the Provider. The Provider may change the terms of this offer by publishing a new version on the Site. Changes do not apply to lessons paid for before that publication. A contract concluded on the terms of this offer remains in force until the parties have fully performed their obligations.
The registered name, legal form, ИНН, ОГРНИП, address and contact details of the Provider are published on the “Legal information” page of the Site. Any question or claim relating to this offer should be sent to the email address shown on that same page.